SpinsUp Casino Canada – Privacy Policy

Last updated: October 2025

Welcome to SpinsUp Casino Canada (“SpinsUp,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, store, and share your information when you use our website spinsup-online.ca, register for an account, or participate in our online gaming services. By using our website, you agree to this Privacy Policy. If you do not agree, please discontinue using our site and services.

1. Information We Collect

When you interact with SpinsUp, we may collect several categories of information. This includes personal details you provide directly, such as your name, address, date of birth, phone number, and email address. We may also collect identity verification documents, including a copy of your government-issued ID and proof of address, to comply with legal obligations. Financial data such as payment method details, deposit history, and withdrawal records are collected to process transactions securely. Technical information, including IP address, browser type, operating system, and device identifiers, helps us maintain security and improve user experience. Usage data, such as pages visited, time spent on site, and game activity, is used for analytics and site optimization. We may also collect data through cookies, as described in our Cookie Policy.

2. How We Use Your Information

We use your personal information to create and manage your player account, verify your identity, process deposits and withdrawals, and fulfill our legal and regulatory obligations. Your data helps us provide customer support, deliver marketing communications (with your consent), and ensure the integrity of our platform through fraud prevention measures. We also use collected data to personalize your experience, recommend games, and tailor promotions based on your preferences. Technical and usage data assist in diagnosing issues, improving site performance, and developing new features. SpinsUp will never sell your information to third parties. All processing activities are conducted with transparency, fairness, and respect for your rights.

Under Canadian law, we process your information based on legitimate business needs, contractual necessity, legal obligations, and, where applicable, your consent. By creating an account and using our services, you acknowledge that we may process your data to meet these purposes. Where consent is required, such as for marketing communications, you may withdraw it at any time.

4. Sharing of Information

We may share your personal data with trusted third parties who assist us in operating our platform and delivering services. These include payment processors, software providers, customer support tools, and analytics partners. All third parties must comply with strict data protection standards and are prohibited from using your information for any purpose other than providing contracted services. We may disclose information to law enforcement, regulators, or courts where required by law or to protect our legal rights. If we undergo a business transaction, such as a merger or acquisition, your information may be transferred as part of the transition, subject to confidentiality agreements.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This includes retaining records to comply with anti-money laundering regulations, tax obligations, and dispute resolution. Once data is no longer required, it will be securely deleted or anonymized.

6. International Transfers

Your information may be stored or processed outside of Canada, including in jurisdictions that may have different data protection standards. Where this occurs, we take appropriate safeguards to ensure your information remains protected, including the use of contractual clauses approved under Canadian law.

7. Marketing Communications

With your consent, we may send promotional emails, offers, or news about SpinsUp Casino Canada. You can opt out at any time by clicking the unsubscribe link in our emails or by adjusting your account preferences. Opting out of marketing will not affect essential service communications, such as payment confirmations or policy updates.

8. Data Security

We employ industry-leading security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, access control policies, and regular audits. Despite these efforts, no online transmission is completely secure, and you are responsible for maintaining the confidentiality of your account credentials.

9. Your Rights

Under Canadian privacy law, you have the right to access, correct, and request deletion of your personal data. You may also request information about how we process your data and withdraw consent where applicable. To exercise these rights, contact us at [email protected]. We will respond within reasonable timeframes, subject to verification of identity.

10. Responsible Gaming

We use certain data to promote responsible gaming and detect signs of risky behaviour. This may include monitoring deposit patterns, time spent playing, and game frequency. If potential problems are identified, we may offer tools like self-exclusion or spending limits to support your wellbeing.

11. Children’s Privacy

SpinsUp Casino Canada is restricted to individuals aged 19 and over (or the legal age in your province). We do not knowingly collect data from minors. If we discover we have collected data from a person under the legal age, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new revision date. Continued use of our website after updates signifies acceptance of the revised terms.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we manage your information, please contact our Data Protection Officer at [email protected].